Frequently Asked Questions
Everything you need to know about your next timepiece.
Where are Zelos watches shipped from?
All orders are dispatched from our headquarters in Singapore. We use express international shipping to ensure your timepiece arrives quickly and safely.
What kind of movements do you use in your watches?
We utilize high-quality mechanical movements from reputable manufacturers such as Seiko (NH series), Miyota (9000 series), and Swiss Sellita, depending on the specific model.
Do Zelos watches come with a warranty?
Yes, every Zelos watch includes a one-year limited international warranty that covers manufacturing defects from the date of purchase.
What is your return and exchange policy?
We accept returns for a full refund within 14 days of delivery, provided the watch is in its original, unworn condition with all protective plastics and packaging intact.
Will I have to pay import duties and taxes?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the recipient and are not included in our shipping fees.
How do I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.